Former customers
Customers that have left the South Canterbury region, who had power accounts from 1 April 2015 to 31 May 2024, can apply for a credit for the time they were affected by the error. To do this, we will ask you to complete an application process and submit supporting documentation.
You have the option to complete the application via online form, email or via post. The online form gives you the ability to save your progress and return to it when you are ready to submit your application.
Here's how it works
Step 1 Complete the application form
Provide your contact details, your ICP number (if you have it), address, and the specific period you were a customer of ours. If you are a former customer at more than one ICP, you can make a separate application for each ICP number.
Step 2 Submit supporting documents
Upload evidence such as power bills. If you don't have bills, you'll need to declare you were the bill payer.
Step 3 Review and submit
Ensure all information is accurate. You can save your progress and return later!
Step 4 Optional
Provide account details. You can securely provide your bank or power account details now or do so later.
Step 5 Confirmation of receipt
We will confirm receipt of your application via email and within two business days.
Step 6 Outcome
We will assess your application and aim to inform you of the outcome within 15 business days. Should you be successful, the credit or payment will be processed as soon as possible. If you do not provide the information requested the process may take longer and you may be asked to provide additional information.
Before you start
- Some fields are mandatory for submission. If you cannot complete them, please download our editable application form and email this, and your supporting documentation, to support@alpineenergy.co.nz
- It's optional to provide your bank or power account details to us at this stage. You can leave this off your application and we will request them from you at a later stage in the process.
- There is an option to provide other supporting documentation and to leave a comment should you feel that our form doesn't cover your circumstances.
- By submitting an application form, you consent to Alpine Energy collecting and using your personal information for the sole purpose of assessing and processing your credit. Your information will be handled in accordance with our Privacy Policy: https://www.alpineenergy.co.nz/corporate/disclosures