Complaints procedure (free)

At Alpine Energy we recognise that your complaint is important to you, and to us. We will endeavour to contact you within two working days of receiving your complaint to discuss the concerns you have and how we can find a resolution.This is a free service. In the first instance, any complaints should be sent to:

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Alpine Energy Limited

Chief Executive Officer
PO Box 530,  TIMARU 7940
Ph: 03 687-4300
Fax: 03 684-8261
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Independent Complaints

We are a member of the Utilities Disputes Ltd. If you would like a free and independent approach to your complaint enquiry please contact:

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Freephone 0800 22 33 40
Phone +64 4 914 4630
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Utilities Dispues Ltd replaces the office of the Electricity and Gas Complaints Commissioner (EGCC). Utilites Disputes provides a free and independent complaint resolution service for consumers by using a wide range of dispute resolution techniques.   

Please go to www.utilitiesdisputes.co.nz for more information